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Convoflow provides two nodes to talk to your users: the Message Node (any channel) and the WhatsApp Node (interactive features exclusive to WhatsApp).

1. Message Node (General Message)​

Sends a text reply on the channel where the user is chatting (WhatsApp, website chat, and more).

textstringrequired

The text sent to the user. You can use asterisks for *bold* and underscores for _italics_, plus variables such as {user_name}.

typingDelayMsnumberoptionaldefault: 1000

Time in milliseconds that simulates a "typing..." state before delivering the reply, so the conversation feels more natural.

2. WhatsApp Node (Interactive Features)​

Sends quick-reply buttons, dropdown lists, and files on official WhatsApp accounts.

connectionIdstringrequired

Your connected WhatsApp Cloud API account.

messageTypeenumdefault: text

Type of message to send:

  • text: Simple text message.
  • interactive_buttons: Quick-reply buttons (up to 3 options).
  • interactive_list: Dropdown menu with structured options.
  • media: Images, audio, or PDF documents.
buttonsarrayoptional

Button options the customer can tap:

[
  { "id": "btn_sales", "title": "Talk to Sales" },
  { "id": "btn_support", "title": "Technical Support" }
]