Convoflow acts like an intelligent coordinator that receives customer messages, understands what they need, and immediately executes the right actions in the background.

Mermaid

graph TD
    subgraph Inbound Messages
        E1[Customer WhatsApp]
        E2[Website Chat]
        E3[Other Channels]
    end

    subgraph Convoflow Core
        R[Flow Orchestrator]
        SM[Conversation Memory]
        EX[Action Runner]
    end

    subgraph Actions and Lookups
        LLM[Artificial Intelligence]
        VEC[Your Documents and FAQs]
        APP[Google Sheets, Calendar and Emails]
    end

    E1 & E2 & E3 --> R
    R <--> SM
    R --> EX
    EX <--> LLM & VEC & APP

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Core Principles in Plain Language

1. Conversation Memory (Variables)

Whenever a user chats with your assistant, Convoflow remembers the details they share (such as their name, phone number, or meeting time). You can reuse any saved variable in later steps by typing {variable_name}.

2. Fast and Seamless Responses

The engine is built to respond within milliseconds. When your assistant checks a calendar or writes a row to a spreadsheet, it happens smoothly without freezing the chat.

3. Normal Paths and Backup Routes

Every action has two paths:

• Normal path: Continues the flow when everything succeeds.
• Backup route: Activates if an external service is temporarily unreachable, allowing you to notify the user gracefully or transfer the conversation to a human agent.