When handling sensitive transactions, accounts, or contracts, these nodes verify that users are genuine and protect your workflow from fraud.

Mermaid

graph LR
    A[Sensitive Request] --> B[Verification Node]
    B -->|Verified| C[Proceed Securely]
    B -->|Exceeded Attempts| D[Block or Escalate]
    B -->|User Cancels| E[Return to Menu]

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1. OTP Verification Node (SMS Code)

Sends a 6-digit one-time password via SMS to the customer's phone number and validates their reply in the chat.

Canvas Branches:

• Verified: Code matched successfully.
• Failed: User exceeded maximum incorrect attempts.
• Cancel: User chose to cancel verification.

Designer Settings:

phoneVariablestringrequired

Variable containing the recipient's phone number (e.g. {user_phone}).

askOtpMessagestringoptional

Prompt asking for the code (e.g., We sent a 6-digit code via SMS. Please enter it here:).

maxAttemptsnumberdefault: 3

Maximum incorrect code attempts before routing to the failed branch.

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2. KYC Verification Node (Official ID & Selfie)

Initiates a Know Your Customer (KYC) flow where the user submits photos of their government ID (passport, national ID, driver's license) and a live selfie.

Designer Settings:

connectionIdstringrequired

Your Convoflow KYC connection.

workflowIdstringrequired

Verification workflow template ID.

sendAsButtonbooleandefault: true

In WhatsApp, sends a CTA button ("Verify identity") opening the in-app webview.