The WhatsApp Cloud API connection links your official WhatsApp numbers to Convoflow so you can reply to customer messages automatically with text, interactive buttons, and media files.

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Configuration Fields

wabaIdstringrequired

WhatsApp Business Account ID (WABA ID) from your Meta Business Manager panel.

phoneNumberIdstringrequired

Phone number ID assigned in your Meta Developers app.

accessTokenstringrequired

Permanent access token generated in the System Users section of Meta.

webhookVerifyTokenstringrequired

A secret word or code you choose to verify that messages arriving in Convoflow genuinely come from Meta.

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Webhook Setup in Meta

1. Go to developers.facebook.com and open your WhatsApp app.
2. In the side menu, go to WhatsApp > Configuration.
3. In the Webhooks section, paste the webhook URL provided by Convoflow:

   https://api.convoflow.ai/api/webhooks/whatsapp/{workspace_id}

4. Enter your Webhook Verify Token and click Verify and Save.
5. In the subscriptions list, enable the messages checkbox.